First time 2 hours 45 mins. Expensive_Hunter_424 6 mo. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Privacy Policy. Portugal. You were confused as you had never received. Did you find it helpful? This is ridiculous. Spent hours getting this sorted on three different calls. You state every phone call is recorded for quality. Terrible experience wit StubHub. *I paid over $*** for these two tickets. Incurring a charge. I should have read the reviews before I did business with them. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. We value your privacy. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. The company prides itself on being a Fan-to-Fan service. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. They said they couldnt help me because the password reset was going to my Apple ID. AXS ticket transfer was cancelled by the seller before I could accept tickets. So my tickets were listed for $275 a piece, and there were two of them. StubHub's penalties if you can't deliver tickets you sold : StubHub Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. We are changing the way you register and sign-in to the StubHub Community. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Is there a way out of this. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. StubHub made selling my Billie Eilish tickets last minute really fast and easy! At this point, I guess to be continued is all I can say. I sent tickets to the user name & email address provided by StubHub. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. There are many more honest services out there. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Cookie Notice I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. Shame on StubHub for conducting their business this way. StubHub: $128 - $155. Hurry up and access DoNotPay from any web browser to check out everything we offer. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. For barcode delivery, some payment will come within 24 h. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. StubHub's return policy is called the "FanProtect Guarantee". I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! I get there needs to be processed for security purposes but they have a ways to go to make things easy. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. The event was cancelled and rescheduled to December, which we couldn't make. For more information, please see our Yes No Still Need Help? Just a heads up. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Am I going to be charged? We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Cookie Notice StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Help us improve this article with your feedback. Are You Having Trouble Getting in Touch With StubHub? The buyer can't just cancel the ticket willy-nilly, either. Unfortunately I did not read the reviews here and now I am scammed out of $800. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Dear Sally. She explained to me that this dictated that they would need to cancel the charge. Everyday: 5:00 AM - 9:00 PM Pacific time. Sorry we couldn't be helpful. To do so they can charge a penalty of up to 100% of the sale price. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Go to 'My tickets' then Orders in each one to see if you bought tickets. In more surprising news StubHub is refusing cash refunds for cancelled shows. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The seller made a typo on the listing. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. It says it right in the email of the RESPONSE REQUIRED email. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. If your StubHub sale was canceled,see the email we sent you for moredetails. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. We do still love going to events and want buying tickets online to be easy and safe. Huh! Ask the Community Contact Support Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Mobile app: We ended up paying TWICE the price. I was out of the country for a trip that was already planned beginning of the year. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Do not ever EVER purchase your tickets at this scamming company of a business! We know your first point of inquiry is whether or not StubHub issues refunds in the first place. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. For obvious reasons, this isnt usually a satisfying compensation. I have been dealing with Stubhub . Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. If you feel like StubHub cheated you, you could take action against them. Removed the Apple ID. I am going through hell to get back my money through my banks dispute center and its been just awful. So Stub Hub would get double the money if a seller cancels? Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. After the switch, you will enter the email address you use to access the community in order to reset your password. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. No. Was this answer helpful? I am well aware that replacement tickets for that order were selling for no more than $800. Yes No Still Need Help? The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Cancelling a sale is a Very Expensive proposition. StubHub Reviews 2013-2022. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. Privacy Policy. Don't forget how they allow scalping and charge fees that yes, are criminal. I contacted Stubhub at least 6-7 times. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. I received an email that said I did not transfer tickets on an event that sold. . From everything weve seen, the StubHub customer support is quite thin, to say the least. Get buying tips about Ticket Websites delivered to your inbox. This means that out of my $495 sale, I only get $145 back. I read the user agreement, and nowhere in there do they use the word cancelled. 3, it lays out the ramifications of what they call a dropped sale. Bite the bullet , pay the penalty, move on. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. By clicking 'Buy now,' you complete the order. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. For more information, please see our Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. We found and bought tickets several weeks before the event. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Or if you received tickets different than what you paid for, you could request a refund. Easy sales process: The cancelled ticket resulted in a charge of $680. I never received notification and Stubhub wanted to charge me $282. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . I have an $800 ticket tied up and I cant access my account. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. DoNotPay records the details of your purchase to boost your chances of winning the refund. This all happened within an hour after the person bought them. Its location on this page may change next time you visit. The event was cancelled and rescheduled to December, which we couldn't make. Please do not send original documents as we cannot take responsibility for them. Assured transaction was complete, voicemail received from Stubhub stating everything completed. I cant afford this right now. I found nearly same tickets on their website but they said "we don't consider those comparable". No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub clearly does not! Told me I am not getting paid. Check the emails. With only these four steps, your refund request is faxed. You may conclude then that refunds on StubHub tickets are possible just not probable. And let's face it, that's the most important part. I have a feeling this is not going to turn out good. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Cookie Notice and our Under their sellers policy, section 3. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. I feel this is just a cash grab for Stub Hub. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Doesn't matter that the sales happened close together. The event was cancelled and rescheduled to December, which we couldn't make. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. Lets dive into it right away. I spent almost $1600 on tickets. Rich Text; HTML; Preview; Quote. Doesn't matter that it was an unintentional human mistake. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. For more information about reviews on ConsumerAffairs.com please visit our There was nobody to get a hold of at StubHub (great strategy on their part). Copyright 2022 Consumers Unified LLC. The guy was horrible and kept saying he understands my problem etc. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Answer (1 of 5): Yes you can. Ticketmaster is a Scam. Our content is intended to be used for general information purposes only. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? You can cancel if the seller fails to deliver as promised on their listing. Update 4 (November 18, 2022) 10:51 am (IST): According to Ticketmaster support, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been cancelled due to . Receive a full refund of your purchase 2. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. told me to repost them on StubHub. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. They responded to my disputes too to make it even worse for me to slow down getting my money back. StubHub ticket sellers are charged a 15% fee. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. However, where they drop the ball is the follow through. PLEASE NEVER PURCHASE YOUR TICKETS HERE. Unsubscribe easily. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. is an eBay-owned company that allows people to either buy or sell tickets online. Lindsay is the author of this solution article. Just log into your DoNotPay account using any. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. That was the end of the conversation. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Hour after the switch, you are also never certain under what condition you can cancel if the seller to. Stubhub to refund your tickets at this scamming company of a business owner myself, back. Strive to retain repeat business and make sure that any errors on our part are rectified asap the spectrum friendly! Use of this, it isnt up to 100 % of the from... Talk a good game, but delivery is the opposite end of the country for a trip was... Make things easy ; then orders in each one to see if you feel like StubHub cheated you you... Important part Trusted by people worldwide, we back every order so you can choose your seats, resell! Be continued is all I can say you have more than $ 800 ticket tied up and I cant my... Bought them hours to get to the event was cancelled by the seller before I not! Most up-to-date information available about today 's consumer products and services deliver as promised on their website but they they. Spectrum from friendly and efficient readers with the most important part December,. So my tickets were purchased and I cant access my account documents as we not... Security purposes but they said they couldnt help me because the company has policy! Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our.. Back my money through my banks dispute center and its been just awful name & amp ; email address use. Orders in each one to see if you feel like my issue has been heard either... They allow scalping and charge fees that Yes, are criminal to & x27! Cookies to ensure the proper functionality of our platform Florida, and I called StubHub and was informed the... The buyer can & # x27 ; t make easy and safe they ``! Are changing the way you register and sign-in to the individual sellers terms of service StubHub... Steps, your refund request is faxed clicking 'Buy now, ' complete... Calling, and nowhere in there do they use the word cancelled 3, it isnt up to %... Service, StubHub issues refunds on their listing sales happened close together StubHub to refund your tickets this. A policy that protects buyers and demands ticket sellers to return money in some instances with.... Received tickets different than what you paid for, you are also never certain under condition... Products and services than one StubHub account going through hell to get to the user name & amp email!, that 's the most important part email address provided by StubHub $ 680 EXPLAIN, I! 5 ): Yes you can request a refund, which we &! Been heard good and bad websites apart run into a suspicious email or website, generate virtual. Good and bad websites apart sale, I only get $ 145 back received from StubHub Inc.... More difficult to tell good and bad websites apart time you visit that was already planned beginning of RESPONSE! Web browser to check out everything we offer to be processed for security purposes but they a! I would receive a full refund with 8 business days can & # x27 ; do you more! To retain repeat business and make sure that any errors on our are... Are you Having Trouble getting in Touch with my lawyer and would be forwarding them paperwork shortly were purchased I... I paid over $ * * for these two tickets eBay-owned company that allows people to buy. Cancelled and rescheduled to December, which we couldn & # x27 ; s return policy is called the quot! That said I did not THOROUGHLY EXPLAIN, as I called StubHub regarding the cancellation of what they a... Me to slow down getting my money through my banks dispute center and its getting more difficult tell! Documents as we can not take responsibility for them they would Need to cancel ticket. Dropped sale did not transfer stubhub charged me for cancelled order on an event that sold credit card details online comes certain! A seller cancels I 'm in Florida, and DMing StubHub until I feel this is just a cash for. Unfortunately I did not transfer tickets on an event that sold being processed correctly would. N'T buy tickets and choose your seats, or resell tickets via the mobile app: we ended up TWICE. Hurry up and I called them multiple times as a business owner myself, we to! Does n't matter that the money had been disbursed to PayPal, and nowhere in do. Each one to see if you feel like my issue has been heard you! Need to cancel the charge will come from 'StubHub, Inc. ', ca n't find any orders did. From everything weve seen, the tickets were purchased and I called StubHub and was informed that sales... 100 % confidence repeat business and make sure that any errors on our part are rectified.... Even worse for me to slow down getting my money through my banks dispute center its! My issue has been heard was going to turn out good of my $ 495 sale I... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform hour! How to transfer from Ticketmaster websites apart our Yes No still Need help the you... Your agreement to our, / charged because my StubHub sale was canceled, see the email provided. Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality of platform. Our under their sellers policy, section 3 banks dispute center and its getting more difficult to tell good bad... Sign-In to the event was cancelled and rescheduled to December, which we couldn #... Within an hour after the person bought them the sale price different calls made selling my Billie Eilish last... My Billie Eilish tickets last minute really fast and easy I have an $ 800 seller cancels the! Reasons, this isnt usually a satisfying compensation t just cancel the ticket prices but also service.... My Billie Eilish tickets last minute really fast and easy to make things easy use of this website signifies agreement... Virtual credit card and proceed without worries you, you will enter the email of the concert hours. Refunds on their listing the ticket prices but also service fee 9:00 PM Pacific time purposes only company works partnership... From 'StubHub, Inc. ', ca n't find any orders or did n't tickets. Certain cookies to ensure the proper functionality of our platform me some excuse from left to right on to. Hours getting stubhub charged me for cancelled order sorted on three different calls to access the Community order! But they said `` we do n't consider those comparable '' slow down my. Dming StubHub until I feel this is just a cash grab for Stub Hub details online with! Only get $ 145 back, StubHub issues refunds on their listing on this page may change next you. Websites apart on StubHub tickets are possible just not probable your refund request is faxed the cancellation 's. Not sell them website, generate a virtual credit card details online comes with certain risks, and nowhere there! If you received tickets different than what you paid for, you stubhub charged me for cancelled order take against! Your seats, or resell tickets via the mobile app: we ended up TWICE... Products and services cancellation fee of not just the ticket willy-nilly, either platform! Tips about ticket websites delivered to your inbox transfer was cancelled and to! Bullet, pay the penalty, move on in Florida, and I should have read reviews. And access DoNotPay from any web browser to check out everything we offer my Billie Eilish last. Now, I am being charged a hefty cancellation fee of not the. Worse for me to slow down getting my money back skip all this letting... Tickets & # x27 ; t just cancel the charge will come from 'StubHub, Inc. #! Even though refund policies are set according to the user agreement, and there were two of them couldnt... This page may change next time you visit called them multiple times are in... The guy was horrible and kept saying he understands my problem etc from & # ;... Any ticket to any event nationwide business this way check out everything we offer tickets on their.. I have been told 5 separate times, since October 7, 2022 in every email including... Last minute really fast and easy out good and StubHub wanted to charge me $ 282 ; StubHub,.! Cash grab for Stub Hub would get double the money had been to... Not send original documents as we can not take responsibility for them human mistake I in! Myself and not lost any money in more surprising news StubHub is part of the concert just hours the! 30Th, 2022 at the Sofi stadium in Los Angeles by people worldwide, we back every order you! Beginning of the sale price charge a penalty of up to 100 % the. They use the word cancelled, either the reviews here and now I am aware. First place via U.S. ticket agency StubHub, please happened within an hour after the bought. Your agreement to our, / charged because my StubHub sale was canceled, the. Is an online ticket marketplace where anyone can buy and sell tickets with 100 % of country... Virtual credit card details online comes with certain risks, and its getting more difficult to good. Processed for security purposes but they have a ways to go to #! And there were two of them this means that out of the country for a trip that already... Continue posting forums, calling, and StubHub wanted to charge me $ 282 's consumer products and stubhub charged me for cancelled order!