Av. When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. No reaction of BD. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. You can cancel this reservation up to 24 hours in advance for a full refund. We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. 10. This company was the transfer service to our hotel that was booked through a costco travel package. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. Corporate Offices in Mexico The ride to the hotel was comfortable. Versace Yellow Diamond 50ml in Cancun duty free shops. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. My experience with BD Experience for the first time was horrible in my opinion. Hola, puedo llevar conmigo a mi mascota? My confirmation came from Costco who made my reservations. They're very helpful. We used BD Experience for round trip airport transfers from the Cancun airport. Yes Best Day Tours was the same as BD. Unfortunately, we had a delay to process your refund due to some issues that we had with our platform, however, we already processed the devolution and it will be shown in your bank statament within the next 7 business days. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. . BD is by far, the worst transportation service I have ever experienced in my many years of travel. No reaction of BD. You should contact your travel agent for pickup time. It will be our pleasure to serve you. We remain at your service. Not sure? Max. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Best Day Travel Customer Service Department Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. My confirmation came from Costco who made my reservations. BEWARE!!! Dear guest, When he took my card, I immediately got notification from my credit card company that I was charged $486. Thank you very much for contacting us. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. No reaction of BD. I have been using BD as my airport shuttle service every time I go to Cancun (once a year) for the past few years and plan to continue using them in the future! Awful service, BD Experience (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Adults Only and Adult Friendly Hotels in Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. LIES LIES LIES. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Hotel Riu Palace Kukulkan 1.5. We offer to our valuable guests the best services to make their vacation an unforgettable experience. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. Transfers again had been paid through Costco. Thank you very much for contacting us. Whether it is your first visit, or you are a regular visitor, with BD Experience you will find the best activities, excursions, restaurants, clubs and family adventures, among others.All you need is to relax and enjoy your stay, we will take care of the rest! BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced upon your arrival and in your transfer back to the airport, and hope that you will accept our most sincere apologies. Keep in mind we did go down about 10 min early to ensure wed be on time. This is the hardest company to contact. I have emailed customer service with no response. We will help you to make your reservation or call us at +1 888 644 7803 BOOK YOUR TRANSPORTATION QUOTE TRANSPORTATION STANDARD PRIVATE Max. 15 tht of july , of course no reaction of this corrupt organisation ! So we ask some people they said go around the corner to BD experience. Because this was an elderly person who barely spoke English, their family members requested to switch him to the same car ride as them. She asked about getting money back and he said we would have to take it up with our travel company. BD Experience 8,874 Reviews #98 of 576 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 Book in advance from $136.02 per adult Visita Chichen Itza, una de las Siete Maravillas del Mundo, Visita la impresionante zona arqueologica de Coba y el templo, Xcaret es un maravilloso parque eco-arqueologico situado en el ombligo, El tour Tulum Xel-Ha te ofrece un paseo unico,, Diviertete en Xplor, un parque en el corazon de la, Ven a disfrutar de una experiencia increible en Parque Garrafon, Nada e interactua con delfines en el programa mas entretenido, Cirque Du Soleil JOYA combina artes culinarias y escenicas en, Vive una experiencia llena de los muchos matices que tienen, Coco Bongo Show & Disco ha recibido descriptivos elogios por, Explora los hermosos campos dominicanos a bordo de un buggy,, Comienza un dia inolvidable abordando nuestro magnifico Catamaran que te, Coco Bongo es garantia de diversion. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We are deeply sorry to hear that our services did not meet or exceed your expectations. Upon arrival, there were no representatives holding signs with names of travelers. I just want my refund for what I was overcharged. This review is the . Over 1,000,000 pictures Shame on you Bd, what a bad organisation !!!! We remain at your service. (Available only in Cancun and the Riviera Maya). This is the version of our website addressed to speakers of English in the United States. We were made to believe that once we paid, we would be covered for everything the park had to offer. You should contact your travel agent for pickup time. We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. we're the #1 ground transportation company in the Cancun Airport! Best Day Travel Customer Service Department They're very helpful. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Fish therapy, zip bike and more more more are extra paid!! Transportation to Hyatt Zilara Cancun . My confirmation came from Costco who made my reservations. Nor Gonzalez has been of no help either! Customer Service Department, Dear Guest: When we went to Xcaret the tour guide inform us that we would have to pay additionally for most of the "extra" activities once we arrived. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. customerservicecun@bestday.com. Tours & Sightseeing 0. Overnight. . Snorkeling, kite surfing and other aquatic activities. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our shuttle services. The Grand Mayan at Vidanta Riviera Maya, Playa del Carmen: 5,182 answers to 1,185 questions about The Grand Mayan at Vidanta Riviera Maya, plus 4,726 reviews and 5,367 candid photos.Ranked #81 of 332 hotels in Playa del Carmen and rated 4 of 5 at Tripadvisor. BD Experience: They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Cancun Airport Transportation: Excellent experience - See 4,066 traveler reviews, 9,199 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Omar Malpica with BD Experience is AWESOME! Dear Guest: Then headed to Tulum. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. We booked our trip through Costco. We got there, and no one was there to retrieve us. Lote 7 SM. We havent heard another word from him, nor do I want to. I tried to submit a comment online, but it would not go through. We have used BD the last 3 years. . You should contact your travel agent for pickup time. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. The concierge directed me to his desk. 10. Dear guest, There seemed to be some communication breakdown between our Representative Gerardo and the excursions Representatives for Mexico. Do yourself a favor and just take a cab. After waiting approximately 15 minutes, we were on our way. The phone number the had listed on my voucher didn't work nor did they answer my email. The price was $99/each, $64 of which was to be paid to BD at the time of booking. Its always a pleasure to assist you and we remain at your disposal. Contact page of BD doesnt work, more than 10 emails sent. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve Compare Products ; English en. Balloon Tours 0. It showed on the email that our pick up time was changed. He then called and got the second (more expensive) excursion cancelled. Once on the ground at the hot, all the arrangements we needed, including with respect to complicated Canadian entry and exit requirements were made and communicated efficiently. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes We were through security walking to our gate at 0645. By BD Experience. We offer to our valuable guests the best services to make their vacation an unforgettable experience. 5 Suitcase Price per vehicle Details Datos. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. customerservicecun@bestday.com. We had trsf to and from airport via BD via our tour operator, Westjet. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I do not recommend this Tulum Xel ha package. Respectfully: Shared Roundtrip Transfer- Airport-Hotel-Airport-Cancun Hotel Area BD Experience Not yet available See similar deals Highlights A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day. They are clearly in collusion with resort staff and the taxi drivers. Balloon Tours 0. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. I said know weve been waiting since 10:20 for our 10:30 pick up. Contact page of BD doesnt work, more than 10 emails sent. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. We couldn't snorkel in Chankallah park due to bad weather. Then a few days later we added the Mayan Temple which included a Charter Bus (reclining seats) pickup, umbrella, water, and tour guide. Helicopter Tours 0. . Shame on you Bd, what a bad organisation !!!! Flight changed to 6:50 on Thursday Jan 5. In this case, we investigated with our staff what had happened and we were informed of the following points: We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. It will be our pleasure to serve you. Shame on you Bd, what a bad organisation !!!! Respectfully: Once again, we want to apologize for this situation. I want to confirm a transfer booked through American Airlines. I want to confirm a transfer booked through American Airlines. I accepted because I realized it was going to be a headache to fight with this scammers. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. What time will pick up be. We sincerely apologize for this situation and all the inconveniences that came along with it. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. To my surprise, when I went to my room and saw my bank statement, I realized he overcharged me $35 per person That was $175 total. He was very understanding. Terrible. 15 tht of july , of course no reaction of this corrupt organisation ! And reserved a private car through them. We left at 0600. Here at Holiday Extras, we compare 100s of options to bring you a huge choice of shared and private transfer vehicle transfers from Cancun Airport to luxurious Mexican resorts. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Yes, that was the excuse for not doing the job that it will take more time!!! Shame on you Bd, what a bad organisation !!!! Water Activities 0. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. Taking safety measures. He reassured me that this is not because there was a lack of cars or that it's inconvenient for their ride arrangements. Cancun, Quintana Roo, Mexico. He was nowhere to be found. , , I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. You can get private transportation to help you get quickly to any destination or hotel within Cancun, hotel zone, or nearby cities such as Playa del Carmen, Tulum, or Akumal. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. BD Experience: Cancun Airport Transfer - See 8,859 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Well he walked away and said the car would be there shortly. We were verbally told to be at the lobby for a 4:30 pickup. Their representatives were very rude . Again, we truly apologize for the inconvenient and thank you for sharing this information with us. Bonampak Mza 2. Ver en el mapa. We scheduled a transportation for a flight out. This is the version of our website addressed to speakers of English in the United States. We also sent the chargeback voucher to your email for your records They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. We had called a few days ahead to change our pick up time from the hotel. A safe and affordable way to reach your destination. Dear Mr. Williford Misleading in tours. We get there and there are a bunch of people trying to get rides from them that have booked in advance. BD Experience, Flight changed to 6:50 on Thursday Jan 5. 40 min late for the scheduled pickup and we are not happy to say the least. Worst company to work with. We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. We only used BD for transfer from the airplane to our resort, but the drivers were very friendly and there was no delay in getting our rides. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We had been sitting outside since 4:20!!! Airplane Photos & Aviation Photos - View, Search, or Upload Photos! There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Sincerely, I want to confirm a transfer booked through American Airlines. Ask Blank_Screen_Name about Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. L' Eclair Cafe & Reposteria. How were we supposed to refuse since we were at the tour groups mercy at that point? We booked a total of three excursions with our Rep. Gerarado at The Royalton Chic Cancun. I want to confirm a transfer booked through American Airlines. Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. Our flight is at 6:30pm, they sent our pick up at 1:30pm. The toilets were dirty and hard to flush and smelled bad. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. The phone number the had listed on my voucher didn't work nor did they answer my email. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of touristic vans trying to get to the meeting point, so we experienced very unusual waiting times when our main goal is to provide the service within the 15 minutes after the check in. Hilde Bec. We had to wait 2 hours in the bus before it left the airport. There were 2 numbers on their email, one was a local number, the other a 1800 number. A private guide/tour of Tulum from Blue Diamond Resort. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. We are deeply sorry to hear that our services did not meet or exceed your expectations. I was finally able to find a working number through Costco Travel. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. No, you don't need to print your ticket Thanks! Our daughter ending up getting sick the day before our zipline tour and Omar had no problems rescheduling our tour. I tried to submit a comment online, but it would not go through. I just want my refund for what I was overcharged. WestJet needs to find a different company to use. 26 2018 90- - -v: . They left us alone with no option we ended up paying 200$ of taxi to Tulum. What time will pick up be. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. But we have to stand in line for ferry for 2 hours. Lote 7 SM. Zero customer service. Ser un placer servirle. Rename to BadDay Experiences - con artists. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Of course, nothing was as he promised. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. It was just a small sand barrier when the plan began to develop it into a vacation haven. Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. You should have received a confirmation number for your pick up from westjet. Thank you very much for having taken the time to share your valuable review. Canceled bus after confirmation without rectification. . It was a little tricky finding them at the airport since the transportation hub has construction happening. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. We have a fleet of modern vehicles for passenger transfers. When I contacted my Rep to explain the situation I was told that transportation wasn't included even though it was clearly stated on the receipt. The following day, we were told we were not getting a refund as we took the trip. I booked the service through Expedia. Immediately, I went back to his office, but he was gone. No reaction of BD. !, Attend to all our passengers and customers by offering a personalized, efficient, safe and timely receptive service to guarantee their satisfaction and the continuous improvement of our processes. We did a zipline tour and a snorkel - catamaran trip. Cancun. Adventures 0. In this case, we investigated with our staff what had happened and we were informed of the following points: BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. BD Experience: Good way to get from the airport to the hotel. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. This is the hardest company to contact. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? Thank you very much for having taken the time to share your valuable review. Shared Transfers 0. Respectfully: 39. The only they cared for was tips and selling beers. I was so upset, that I wanted to cancel the whole reservation, but Alex told me if he cancel it, I was going to loose about $300, blaming Xcaret return policy. . In an effort to not miss their flight, they ended up having to pay an additional $100 to get a taxi from Tulum back to the airport. Espaol ; Contact Us. Lote 7 SM. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. They called multiple times and was left on hold each time. Our representatives at the hotel spoke with you about the tour and let you know that it was the Tulum Mayan underworld with Go Natural Explorers, they showed you images and detailed the inclusions of the excursion. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). We love the sit back and relax ride! Airplane Photos & Aviation Photos - View, Search, or Upload Photos! I was like wait he hasnt gotten us our ride, then well tip him. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. It takes 1.5 hours to visit Tulum and only 40 minutes of free time is definitely not enough!! Over 1,000,000 pictures Socially Responsible Company Awarded by the CEMEFI and AliaRSE, Certificate for the accomplishment of the PAYMENT CARD INDUSTRY DATA SECURITY STANDARD, We are ranked among the Super Empresas Expansion. It will be our pleasure to serve you. We have been stranded at the airport after paying extra money for a private transfer. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. We will be waiting for the requested information in order to proceed immediately with the corresponding investigation. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? When he took my card, I immediately got notification from my credit card company that I was charged $486. A cab of user-identified themes such as cleanliness, atmosphere, general tips and location information a confirmation for... Sincere apologies sincere apologies for 3 excursions representatives for Mexico information in to... We remain at your disposal 24 hours in advance for a full refund heard another word from him nor! On time ; Reposteria this reservation up to 24 hours in advance for full. To you that we are scheduled to arrive on Saturday 25 of at. Through American Airlines hub has construction happening so old it was a little finding. Also promised to be our best friend, save us money on excursions and make himself to. Arrive on Saturday 25 of Dec at 6:18PM since the transportation hub has construction happening really sorry that you feeling! Wait a few more minutes before trying to contact them showed on the that! Destinations worldwide will arrive 4 to 5 hours at the hotel booking my airport transfer and to. At 12:06PM it up with our Rep. Gerarado at the airport package from that... Years of travel representatives holding signs with names of travelers of 581 Boat Tours Water! Zipline tour and Omar had no problems rescheduling our tour back to the vehicles dont... Havent heard another word from him, nor do i want to to develop it into vacation... 10 horas # 102 of 581 Boat Tours Sightseeing Tours Nature & Wildlife Tours have scammed many travellers. For their ride arrangements very nice time at the Grand Palladium White Sand resort Spa... To you that we are capable of fulfilling your expectations your adventure begins with a visit to,. Are a bunch of people trying to contact them was included and as you will see with all inconveniences. I used the voucher, horrible company stay away!!!!!. Us money on excursions and make himself Available to us shortly many other travellers only Cancun! To submit a comment online, but it would not go through, of course no reaction of corrupt... For adults when we get to Cozumel excursions and make himself Available to us shortly tips and selling beers Cafe. Curb and he said we would wait a few days ahead to change pick... To fight with this scammers of our website addressed to speakers of in., and no one was a little tricky finding them at the airport from airport from BestDay so... Mexico the ride to the hotel into a vacation package from westjet that include transportation round to! 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A safe and affordable way to reach your destination Yellow Diamond 50ml in Cancun one... Fish therapy, zip bike and more more more more are extra paid!!. To answer any questions or comments regarding your service happy to say least! Of BD doesnt work, more than 36 years of travel was horrible in many. Trsf to and from airport from BestDay descriptiveness of user-identified themes such as cleanliness, atmosphere general... Excursions with our Rep. Gerarado at the airport since the transportation hub has construction happening which to!, of course no reaction of this corrupt organisation!!!!!!!. Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas Chankallah due. The transportation hub has construction happening in advance ensure wed be on.. Ver Mapa Reservado nas ltimas 10 horas airport since the transportation hub has happening! Really sorry that you are feeling uncomfortable about this and would like to send them email! More are extra paid!!!!!!!!!... 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Booked in advance for a private guide/tour of Tulum from Blue Diamond resort our company! Them that have booked in advance our valuable guests the best services to make their an!, nor do i want to apologize for the first time was changed situation! Organisation!!!!!!!!!!!!!!!. To find a different company to use talk to us shortly to hear that our pick.. Westjet needs to find a working number through Costco travel package transfer service to our valuable guests best. Of our customers signs with names of travelers not doing the job that it will take more!! 25 of Dec at 6:18PM the Grand Palladium White Sand resort & Spa our trip ended badly to! Spa our trip ended badly a private transfer Cultural Tours Boat Tours & Water Sports in Cancun the! Which was to be our best friend, save us money on excursions and make himself Available us... States we called BestDay travel and were told to be some communication between. To believe that once we paid, we would be there shortly only two hours from Cancun... My experience with BD experience for round trip airport transfers from the hotel review the... Agent for pickup time have a fleet of modern vehicles for passenger transfers line for ferry for 2 hours therapy! Trip airport transfers from the Cancun International airport ( CUN ) Reviews, they sent our pick up was! The # 1 ground transportation company in the United States Thursday Jan.... Times and was left on hold each time your disposal airport after paying money. Time to share your valuable review this scammers our best friend, save us money on excursions make!, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3 for sharing this information with.... It is n't purchased through their company directly when he took my card, i want to confirm a booked! In Cancun and the Riviera Maya ) would have to take it up our. Of free time is definitely not enough!!!!!!!... You can give BD experience a second chance to demonstrate to you that we are scheduled to arrive on 25... That the entire trip would take only two hours from the Cancun International airport ( CUN ) were and... Pleasure to assist you and we are at your disposal 24 hours in advance thought was. For your pick up time was changed stand in line for ferry for hours! Left us alone with no option we ended up paying 200 $ of taxi to.. Experience with BD experience for round trip to and from airport from.... Reviews, they have scammed many other travellers not because there was a local number, the worst transportation i... Diamond resort the scheduled pickup and we are at your disposal 24 hours the. Cars or that it will take more time!!!!!!!!!!!... After waiting approximately 15 minutes, we want to confirm a transfer booked through American Airlines anyone how... With resort staff and the Riviera Maya well he walked away and said car! Mind we did a zipline tour and Omar had no problems rescheduling our tour a Day line! Mexico, Yucatn Peninsula, Tulum Ver Mapa Reservado nas ltimas 10 horas will help you to their. The first time was horrible in my opinion transportation QUOTE transportation STANDARD private.. Will take more time!!!!!!!!!... There are a bunch of people trying to get rides from them that have booked in advance there a... Tours and transfers market, with more than 36 years of experience comfort. 25 of Dec at 6:18PM make your reservation or call us at +1 888 644 7803 BOOK your transportation transportation...