I now have to go through the pain of returning the whole order because its missed the trip I ordered it for. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? Not only that but they keep talking over you. (Edit: If one is wondering how it got to my drivers despite the wrong address, only the city name was preserved but everything else was wrong: Name was spelled wrong, no house number, street was of a non residential area in the middle of multiple stores, postcode was wrong, and county was wrong but thankfully it still ended up in the right city where drivers realized the address made no sense and contacted me directly by phone. Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. ** update - over two weeks since writing this review and still no refund. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. I believe that this company is a scam. Calzedonia offers the gift wrapping service. Terrible customer service. Calzedonia Customer Satisfaction Team MI Mia 5 reviews GB 19 Jan 2021 Terrible customer service I ordered online but no confirmation email received and no money was deducted from my bank. this, it is no longer possible to cancel the order in our system and you will not see When I asked customer Sevices, they answered after a week. You mistake has cost me time and money. I have sent multiple emails and they still refuse to send me my items. By signing up, you agree to the 2023 Trustpilot, Inc. All rights reserved. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Calzedonia is an Italian fashion brand that was founded in 1986. Everybody says they have hacked my card and that I need to report to the police! Discover our collections for Women, Men and Children. Anyone can write a Trustpilot review. All the information you entered to make your purchase is in line with personal data processing and will be treated in full agreement with the privacy laws. The refund will be made using Poor customer service. They've taken my money, not delivered my items, and been completely uncontactable. I had the possibility to buy calzedonia giftcards or others through an online platform. Thank you for making us aware of this issue. I havent received my order nor have they bothered to get back to my emails. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. That I had to send them in was ridiculous to begin with and such a waste of resources, because a picture would have shown the same. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. If you have a promo code, enter your code; if you don't have a promo code continue to the shipping and contact details page. Would not buy anything from them. UPDATE: still no delivery. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. We also ensure all reviews are published without moderation. 10% off any order with Email Sign Up. The delivery address on my confirmation email is incorrect (it's a random cafe near me) which by the looks of the other reviews is an error on their end, definitely not human error on my side. My order number is xxxx. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. Then they changed the material and the leggings became horrible. gift kit to proceed with the DIY package. Never again. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you! So I had to use one, pay by card the remaining amount and was consequently stuck with an additional giftcard that I was not going to use. Customer service slow to nil. They are not set up to deal with online presence yet - stay clear. I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. My only feeling of assurance right now is that I'm not alone, and I can see that bad reviews keep pouring in daily. Here are 8 tips for writing great reviews. I tried phone as well but could not get through and given my work schedule it's not something I can realistically hold the line for.You might ask why I don't just contact the courier company instead to arrange a change in address, but their customer services are equally impossible to contact and they provide no options to change your address. Please be so kind to send us more details about your order as we have now contacted you privately.Thank you!Calzedonia Customer Satisfaction Team. Worst experience ever! Airtel users can dial 12150. Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". 23/11/22 parcel delivered. I wish i had read these before. CONTACT; Home / Uncategorized / calzedonia customer service. Please check with your phone provider if you are unsure about how much a call will cost. Calzedonia Customer Care Support Team. Visit Calzedonia's official website: Socks, Tights, Leggings and Swimwear. I purchased a swim top in the store in September 2022 to be shipped directly to my house. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. Employee Benefits; base . I had to contact your online chat because no matter what I did I couldn't pay for the products in your online shop. Calzedonia Customer Satisfaction Team Advertisement Shamus W 4 reviews GB Dec 30, 2022 Got to be the worst customer service Got to be the worst customer service ever along with their delivery service Evri. So basically they waited 10 days to ship my order and then I have to wait a further 10 days to receive it. The person said they would reach out to me via email with a resolution. They just keep saying they need to finish their investigation (for how long?!) Discover our collections for Women, Men and Children. It is effortless to become a Calzedonia member. The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. Im sick of seeing influencers promoting them, false advertising! But didn't hear anything back besides an automatic email where you asked if I still needed assistance, which really pissed me off I must admitMy no. Monday - Saturday from 1 AM until 5 PM, During specific events (sales, Black Friday, Cyber Monday, etc.) Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. 'Returns and Refunds' By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. | Read 21-40 Reviews out of 193 We have contacted you privately so we can help you with a refund so you can get your correct item as soon as possible. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. Wish Id of read the reviews sooner. Hopefully I get my money back this week. When the order arrived I was confused as I had received two parcels. Here are 8 tips for writing great reviews. It's literally just a gift card refund.Update: It's day 5 and a new gift card was issued but loyalty points and discounts have not been returned. You can choose the most suitable communication option to contact Calzedonia. My transaction was reversed without warning, then re-taken a week later. 16/11/22 email saying been shipped. Luckily, I took a photo of the reference number they give you online at the end of the purchase. Still no refund to account and no response from customer services. 3 months!! Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . Thank you, Calzedonia Customer Satisfaction Team. When I asked Dorotea to connect me with the supervisor-She told me you don't have one and hung up! CORPUS CHRISTI I told her the situation and she said she would call the warehouse and reship it. Placed an order a while ago - said it's shipped. UPDATE: It's been 1.5 months and Calzedonia has done nothing. Stay away from this company. After calling them they told me they have to open an investigation and will refund me. 37062 Dossobuono di Villafranca (VR) mail: hello@calzedoniagroup.com Hopefully I get my money back this week. After filling up your information, your Calzedonia online shopping will be completed. After Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Cheap tights have come and gone while Calzedonia tights are still in my collection in good condition. If I had so much free time I wouldn't buy online-I'm a very busy woman, plus it was Your mistake to send me the wrong item!!! THE ASSUMPTION 15 AUG Received an email on the 28th dec saying my refund would be processed and still nothing. When I got my refund, they only refunded me $8. Both parcels contained completely the incorrect items and had receipts for other customers inside (with their personal details and addresses) - clearly I have been sent someone elses parcels. Now that they don't have what I was looking for with the same offer type. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. Popular Calzedonia Coupons. Hi, KW,Were sorry to hear about this issue with contacting us.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Buy 1 leggings and get 50% off on the second 1. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. EASTER Hi Tammy,Thank you for the review and your feedback!We remain at your disposal both online and in our stores.Calzedonia - Customer Satisfaction Team. ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. Please call or email us at [insert phone number & email address. This is the third day and still waiting they do anything in clear! And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. All the items I ordered are now gone - terrible customer service. Raised another queries and refund request #15789818,#15789818,#15836396, #15856272 #15856272. I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. Hello Kat! At Will not be wasting anymore money for the poor quality. calzedonia customer service. 2023 Trustpilot, Inc. All rights reserved. Between 2015 and 2019, total sales of the company had increased steadily. Called and called after it wasnt reshipped. return methods: return to the store and return by carrier. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. { open = false }, 3000) visit the Returns and I will never buy online anymore, order never received no refund.I will never buy online anymore. ST. STEPHENS DAY 26 DEC When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. This behaviour is not acceptable and shows how much you don't care. 0172 4448080. Please call or email us at [insert phone number & email address. I got in touch with her again and she said she couldnt give me a refund because the warehouse system was different from the store system. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. There are numerous ways to contact Calzedonia customer service. more. If you have So, no more for me. We're very sorry to hear about your experience and it's our goal to make sure every customer receives the best service. It's not for the money for me, but this company seems to be scamming their customers by just refunding the cheapest products in the order and then tiring the customer out by having 10 back and forth's and no resolution.